The bank's app, online banking and USSD service for customers without smartphones have been offline since Thursday morning. The bank's customers aired their frustration on social media, and Capitec remained the number one trending topic on SA's Twitterverse by Friday morning.
Capitec Internet Banking App
"Capitec Bank is still experiencing an infrastructure problem in the central servers that support our banking channels. We realise this is a terrible experience for our clients and apologise for the inconvenience," said the bank in a short statement.
Over the past two years, South African banking clients have seen repeated bank outages. Absa and FNB clients have been affected, with Standard Bank suffering such severe outages that it was forced to hold a media briefing to apologise. Its chief engineering officer resigned shortly after that.
The bank is one of the largest in the country and its mobile banking app is incredibly popular, having reached the number 1 spot on both the South African Google Play and Apple app store charts in 2020.
Capitec Bank apologized to its customers via Twitter and SMS on Thursday morning for any inconveniences caused by ongoing outage issues affecting its mobile and online banking app, as well as other digital services including ATM and card payment usage.
#capitec has been trending on Twitter since Thursday morning. As it stands, it is currently the number one trending topic in South Africa as exasperated customers have been expressing their annoyance in classic South African humour.
@Mpendul88423779 @947 @CapitecBankSA Being with capitec will make banking simple and transparent for me to live better, by providing products and services in a simplified, affordable, and accessible manner, while cutting down all unnecessary costs.@947 #LiveBetterWithCapitec @CapitecBankSA
@Mpendul88423779 Being with capitec will make banking simple and transparent for me to live better, by providing products and services in a simplified, affordable, and accessible manner, while cutting down all unnecessary costs.@947 #LiveBetterWithCapitec @CapitecBankSA
@Nkosinathi_Gee @PrinceKaybee_SA I have been to Standard Bank, Capitec and ABSA... however FNB seems to be the best option in terms of their products and pricing. 99% of the time I use FNB app and online banking for my transactions. I hardly go to the branch unless I have no choice. their service is better...
@skybookings @MusiqWorks @OskidoIBelieve Yes, online payments have been an issue, especially koKasi. We accept manual payments like EFT. And capitec cards work on our system. Which method of payment do you prefer?
@SibsDJ @pallnandi @StandardBank had the worst outage when their ATMS were down and POS for couple of days. @capitec also had few outages that caused a serious stir. As for service they worse@FNBSA had serious few hours outages with major impact to business and consumer.
@Sanele_Bhuyeni @TelkomZA @saint_nava im facing connectivity issues with telkom even when its not loadshedding since yesterday 2pm. Its displaying no service if not that, network is there but its not working and during that time my capitec app which works without data but connectivity is working just fine.
@el_Legendo @MichaelBucwa None!1. I am yet to see any network improve their towers. So we lose electricity and network.Telkom: billing is their biggest issueVodacom: network coverage is limited with many blind spotsMtn: just poor customer service FNB: their internet is very limitedCapitec: let's see
@Phumzil39843964 @mbalzzy @UmalumeSage @PrudenceMokgawa @UncleT_8701 @Njomane_Omuhle @capitec @Telkom @CapitecBankSA @TelkomZA Called @CapitecBankSA today and got my refund. Call again maybe you will get an agent who is aware of the problem.
@UncleT_8701 @Phumzil39843964 @UmalumeSage @Njomane_Omuhle @PrudenceMokgawa @capitec @Telkom @CapitecBankSA refunded me my money and @TelkomZA explained to me they had technical issues,they looked into it nd resolved the problem I am happy!..
@xulu_ntokozo @TelkomZA I bought airtime through capitec app on the 29th and did not get even though money was deducted. Capitec says everything is ok on their side its Telkom that has technical problems.Please advise.
@_roxie21_ I cannot be having the same problem since last week and all they can tell me is "Please restart your device and try again." or "Please ensure that you have a stable internet connection." #capitec
@theprincekarl That's strange, when I called your call centre earlier they said there was a communication received that payments from capitec to nedbank was being investigated due to technical issues??
@Dexter_ITpro @CapitecBankSA Unable to log in to capitec app. When trying to log in error message states "Unable to process your transaction. We are aware of the issue and aim to have it resolved."
The simpler means of attack is by spoofing an existing banking app. A malware author creates a perfect replica of a bank's app and uploads it to third-party websites. Once you've downloaded the app, you enter your username and password into it, which is then sent to the hacker.
The sneakier version is the mobile banking Trojan. These aren't disguised as a bank's official app; they're usually a completely unrelated app with a Trojan installed within. When you install this app, the Trojan begins to scan your phone for banking apps.
When it detects the user launching a banking app, the malware quickly puts up a window that looks identical to the app you just booted up. If this is done smoothly enough, the user won't notice the swap and will enter their details into the fake login page. These details are then uploaded to the malware author.
Finally, never install banking apps from third-party sites, as they're more likely to contain malware. While official app stores are by no means perfect, they're a lot safer than a random website on the internet.
Internet banking is convenient for both customers and hackers alike. Thankfully, you can do your part to ensure you're not a victim of these attacks. By keeping your details safe, you'll give hackers very little to work with when they take aim at your savings.
Now you know the tricky tactics hackers use to crack open your bank account, why not take your banking security to the next level? From changing your password frequently to just checking your statement every month, there are plenty of ways you can keep your finances secure from hackers.
The Ozow facility with Capitec is almost the same as other banks, except here you need to have a Capitec Banking app. This is because you will not be receiving an OTP, but confirming on your Capitec app that you are remotely accessing your banking account. Here is the method.
Capitec mobile banking is all about making life easier for consumers. Gone are the days when customers need to visit a bank to make and receive payments. This hassle-free option is available to all Capitec customers. Furthermore, consumers can enjoy banking from anywhere at any time.
Mobile banking is ideal for those who do not own a smartphone. Furthermore, mobile banking can be used on any phone that can send or receive an SMS. Mobile banking is also highly secure and uses a banking pin to keep all transactions safe.
The registration process is fairly simple and free of charge. Simply visit a Capitec branch with your cellphone and Capitec bank card. A representative will then activate your mobile banking. Thereafter, clients will immediately be able to use mobile banking.
Capitec mobile banking allows clients quick and easy access to banking via their mobiles. This service has a variety of features at no additional cost. However, clients will need to have airtime if they wish to use the Capitec mobile banking interface.
Although its clients could not access the banking app, USSD and Internet banking, the Capitec IT team prioritised its efforts to ensure that clients could still access their money at point-of-sales and ATMs, the bank said.
Handle all your personal banking in one convenient and secure place, and deposit checks with a click of your smartphone. Just download the Stanford FCU mobile app from the App Store or Google Play, then follow the prompts.
i received a payment notification from fnb on saturday 19th time was 12:09:00pm...i logged in to cellphone banking to verify yet no fund reflect in,i went to fnb online to verify if the payment was valid and it was valid..yet on my account the payment has not cleared i understand yesterday was a holiday yet how long will the payment clear in the account.
Kindly be advised that the our EFT clearance time takes a bit longer due to security purposes, as efforts are put in place to ensure that banking details and transactions are captured correctly. Please visit: -banking/EFT-clearance-time/ta-p/523 to learn more.
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A duly licensed bank, Capitec is authorised by the South African Reserve Bank (SARB) to offer retail banking services to individuals and certain types of businesses. However, Capitec is not licensed as a fully-fledged bank in quite the same way that Absa or FNB are, for example, and as a result, some types of services are not supported.
To receive a payment from overseas, you'll need to make sure that the sender specifies your banking details correctly to their bank. This will include your full name, bank account number, and Capitec's SWIFT/BIC code, CABLZAJJ. Note that, due to SARB regulations, if you're planning to receive R50,000.00 or more from abroad, you will be required to declare the payment over the phone before it arrives. If you'd like to receive money from overseas with Capitec, be sure to look at the bank's processes and guidelines here. 2ff7e9595c
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